Join Us
Position: TEAM LEAD - RETAIL SALES (3 Openings) (delhi)
- Ensure a professional and sales-oriented work environment by monitoring employee performance and taking the necessary actions to motivate when required.
- Supervising a team of around 20 - 25 telesales executives.
- Must be well versed in all aspects of reporting, communications technology and terminology as well as organizational procedures.
- Monitor performance by communicating feedback as a performance issue not personal issue.
- Identifying and reviewing expected sales levels and quality goals.
- Ensuring complaints/concerns are resolved or escalated in a timely manner.
- Must act as an effective conduit between agents and other superiors.
Qualification:
- Atleast 1.5 - 2 years of experience in team handling (preferably in an International Sales process)
- Preferable age between 25 - 30 years.
- Should be from Delhi/NCR (candidates from Gurgaon & Greater Noida need to relocate)
- Excellent verbal and written communication skills
- Ability to motivate, coach and inspire others